Registration Name : eINDIA2011/AN/252
Project Category : eGov::Best Urban ICT Initiative of the year
Project Name : AutoDCR? – Automation of Building Plan Approval System
Details of Applicant :
Name : Vijay Gupta
Address : 5/A,The Pentagon, Shahu College Road,
City : Pune
State : Maharashtra
Country : INDIA
Zip Code : 411009
Details of Project/Implementing Agency :
Name of Organisation : SoftTech Engineers Pvt. Ltd.
Address : 5/A,The Pentagon,,Shahu College Road,,
City : Pune
State : Maharashtra
Country : INDIA
Zip Code : 411009
Name of the head of Organisation : Mr. Vijay Gupta
Website : www.softtech-engr.com
Brief description of the programme/project/Initiative :
SoftTech offers an innovative digital learning library covering more than 225 subjects in Technical and Vocational education streams. The technical education library covers Electrical, Electronics, Civil, Mechanical, IT and First Year Engineering branches. The vocational education covers several skills (as recommended by National Vocational Training under Director General of Employment & Training) like electrical drawing for electricians, mobile repairing etc. These can be used by institutes and students to further their education objectives.
Why was the project started :
Vision: Good Governance is the one where Public is served with transparent and value added services which concurrently leads to Healthy Progress of the Nation. AutoDCR is the outcome of the strategic union of technology and positive governance. ICT tool like AutoDCR is one of the key enablers of citizen centric services delivery mechanism to create easily accessible interfaces such as one-stop, single-window, automated service delivery outlets or common public service centers, devoid of harassment or corruption, minimizing waiting time and inconvenience to the public. These are used to reduce paper work, improve efficiency, transparency, accountability and expedite the decision making process, which can also be used to break down barriers between departments and bring about â€˜anytime, anywhereâ€™ government services to the citizen.
The objective of the project is to provide efficient service to the current and future investors, employees and citizens by implementing IT systems to enhance the effectiveness of Building Permission Application Management System.
Target group : Municipal Corporations & other Urban Local Bodies, State Level Authorities
Geographical reach : India and abroad
Date from which the project became operational : 1 July 2005
Is the Project still operational : YES
10 points that make the programme/project innovative?
- Accepting Permission Applications Online by Architects
- Providing Scrutiny report of the drawing submitted within 24 hours to the Architect through their dedicated console
- Providing internal work flow with time lines fixed for each process
- Providing Alerts (SMS / Email based) on delay of proposal on desk
- Providing Digital signature interface for online movement of files
- Integration with Payment Gateways
- Providing Commencement certificate (CC) with approved drawings online
- Providing Citizen search for status of any building approved with in authorities limit
- Providing Training on system to all stake holders including external agencies like Architects
- Integration with GIS
List the 5 achievements of the programme/project?
- Proud to have 39 Municipal Corporations & Urban Local Bodies as our Prestigious clients
- Pune Municipal Corporation bagged the World Leadership Award for Automatic Scrutiny of the Building Proposals at World forum Awards 2007 at London along with nomination in the Prime Ministerâ€™s Award for Excellence in Public Administration. Also Hubli Dharwad Municipal Corporation Received â€œBest Practices Symposium and Citation Ceremony 2010 Awardâ€ for AutoDCR in the month of Feb.2011
- Manthan Award is given for excellence in innovative digital technology across 15 different categories. AutoDCRâ„¢ won this prestigious in the e-governance category in the year 2010
- Recommended as Best Practices in e-Governance by Ministry of Urban Development. Link : http://jnnurm.nic.in/nurmudweb/e-Gov/BP_BPA.pdf
- â€œBuilding Plan Scrutiny (AutoDCR) received prestigious Good Governance Award in National Technology Leadership Category, 2010
List the 5 key challenges faced while implementing the programme/project/initiative :
- Lack of IT Literacy and awareness regarding benefits of e-governance-: There is general lack of awareness regarding benefits of e-governance as well as the process involved in implementing successful G-C, G-G and G-B projects. The administrative structure is not geared for maintaining, storing and retrieving the governance information electronically. The general tendency is to obtain the data from the files (print) as and when required rather than using Document Management and workflow technologies. Lately the use of DMS and workflow technologies has been able to find its use only in those departments where there is perceptible lightening of workload of the subordinate staff.
- Underutilization of existing ICT infrastructure: To a larger extent, the computers in the department are used for the purpose of word processing only, resulting in the underutilization of the computers in terms of their use in data mining for supporting management decisions. The time gap between the procurement of the hardware and development of the custom applications is so large that by the time application is ready for use, the hardware becomes obsolete.
- Working of Government Departments: The psychology of government servants is quite different from that of private sectors. Traditionally the government servants have derived their sustenance from the fact that they are important repositories of govt. data. Thus any effort to implement DMS and workflow technologies or bringing out the change in the system is met with resistance from the govt. servants.
- Resistance to re-engineering of departmental processes: Successful implementation of e-governance projects requires lots of restructuring in administrative processes, redefining of administrative procedures and formats which finds the resistance in almost all the departments at all the levels. Additionally there is lack of expertise of departmental MIS executives in exploiting data mining techniques, updation and collection of real time content onto website etc. Therefore the content as is collected or maintained by various e-governance portals is unreliable or full of gaps. In such a scenario, itâ€™s difficult for any e-governance solution to achieve its intended results.
- Lack of Infrastructure for sustaining e-governance projects on national level Infrastructure to support e-governance initiatives does not exist within government departments:- The agony is that the government departments are not equipped to be in a position to project the clear requirements nor are there any guidelines for involving private sector. Whatever efforts have been made by various govt. organizations may be defined as islands of computerization. The infrastructure creation is not guided by a uniform national policy, but is dependent on the needs of individual officers championing a few projects. Therefore, the required networking and communication equipment is either non existent in govt. departments, or if it exists at all, it does not serve any tangible purpose as far as the requirement of e-governance project is concerned. The use of connectivity options provided by govt. agencies like NICNET etc. are used in a very limited manner for data transmission purpose between various locations viz. Dist., State, Center etc. and is mainly utilized for e-mail and Internet purpose only.
List the 5 points how can the prgramme serve as a model that can be replicated or adapted by others?
- Responsiveness: – The proposals are acknowledged and site visit dates and further approval schedule is given to the architects on the spot. An SMS is also sent to architect and concerned inspectors.
- Better quality of service: – Digitized data management, timely delivery, standard procedures has eliminated the hassles the architects would go through while understanding the status of the file. If there is any cancellation on site visit they are well informed through SMS to avoid unnecessary delay.
- Uniformity & Standardization: – Everyone follows a preset of rules & regulations as levied by the authority keeping the class of council in consideration thereby bringing in the standardization.
- Transparency: – Building plan approval procedure defined through AutoDCR? is highly process oriented and the progress of the file movement can be seen by department officials, architects and citizens at any point of time. Approved plans are available on the citizenâ€™s console for public access bringing in total transparency in the system.
- Increased visibility of senior officials: – This has helped to take right decision at right time.
List 5 points to elaborate on the scalability of the programme/project/initiative :
- Everyone follows a preset of rules & regulations as levied by the authority keeping the class of council in consideration thereby bringing in the standardization.
- System is able to generate the reports in both English and local languages.
- Time required for sanctioning of building proposal Paper-based system – 45-50 days AutoDCR? system â€“ 20-25 days
- Improvement in revenue generation for corporation due to reduction in sanctioning cycle thus increases in number of sanctioned proposals.
- Improvement in workforce efficiency Paper-based system â€“ 60 % AutoDCR? system â€“ 95 %