Registration Name : eINDIA2011/AN/244
Project Category : eGov::Best ICT in Financial Inclusion Initiative of the year
Project Name : eScholarship
Details of Applicant :
Name : Ruchika Bali
Address : Unit 106/107, SDF-4 SEEPZ Andheri East
City : Mumbai
State : Maharashtra
Country : INDIA
Zip Code : 400069
Details of Project/Implementing Agency
Name of Organisation : Department of Social Justice and Special Assistance, Government of Maharashtra and Mastek Ltd.
Address : 3 Church Road,,
City : Pune
State : Maharashtra
Country : INDIA
Zip Code : 411001
Name of the head of Organisation : Shri Dinesh Waghmare, (IAS), Secretary, Dept of Social Justice & Special Assistance, Govt of Maharashtra
Website : http://socialjustice.mah.nic.in
Brief description of the programme/project/Initiative :
Department of Social Justice and Special Assistance (Government of Maharashtra), introduced â€˜e-Scholarshipâ€™ solution in Maharashtra and enabled transformation of the delivery of post-matric scholarship programme offered by it. The objective of the department is to bring the socially and economically backward citizens on the mainstream development track. It aims to protect them from social injustice. It provides various development schemes for the beneficiaries, both for the individual and the community Under this new automated system, the students have a zero-balance account in a nationalised bank where their monthly allowance is credited directly. The student also receives an SMS alert from the system informing him of the same. The solution user-interface is available in English and Marathi. Apart from enabling granting procedures, the solution also caters to processes of scholarship suspension, renewal and cancellation. The system also provides the department with MIS to monitor and analyse the scholarship distribution and disbursement. To achieve this challenging task, the department selected Mastek Ltd., a leading IT solutions player providing IP-led enterprise technology solutions to government, insurance and financial services organizations worldwide, to design, develop and implement the â€˜e-Scholarshipâ€™ solution for the state. The solution brings about manifold benefits to the department as well as students. The first of its kind to be implemented in the state, the â€˜e-Scholarshipâ€™ solution, a milestone achievement for the department, will ensure complete transparency and help in reducing fraud. The system was launched in October 2010 by Minster of Social Justice, Honourable Shri. Shivajirao Moghe.
Why was the project started :
As part of the national e-Governance Plan (NeGP) automation of scholarships needs to be implemented at the state â€“level across the country. Maharashtra State is the first to implement it in the country. The project would address the following issues that were being faced earlier: (1) Students were not receiving the scholarship on time. (2) There were many cases of fraudulent students/ colleges (3) Colleges had to process data manually (4) Department was dependent on the data provided by college (5) Difficult to monitor and track â€“ time consuming, no availability of the information in a timely manner.
To deliver scholarship to the eligible candidates in a timely and transparent manner
Target group : The e-scholarship solution is targeted towards providing the scholarship funding to students from the SC, OBC, VJ/NT and SBC class in Maharashtra who were eligible for the post-matric scholarships.
Geographical reach : The scope of this initiative spans across the 35 districts of the Maharashtra state at the grass-root levels.
Date from which the project became operational : 1 October 2010
Is the Project still operational : YES
10 points that make the programme/project innovative?
- The complete application process is online including the scholarship approval thus reducing the application process time and increasing the transparency.
- There is e-disbursement of scholarship funding directly into bank accounts of eligible students
- Since this is post-matri scholarship, there is authentication with SSC database that is done.
- Training is crucial for any egovernance program implementation. Introduction of CBT driven training module for colleges and district officers has provided ease of training.
- There is a real time update of scheme performance
- There is Seamless updating of field level master data
- There is SMS integration for application status update
- The system has a bi-lingual interface, i.e. in English and Marathi
- Fully automated bill generation
List the 5 achievements of the programme/project?
- Increased operational efficiency in identifying the eligible students faster
- Disbursing the grants into eligible studentsâ€™ bank accounts directly in a timely and transparent manner. Over 32 lakh students belonging to SC, ST, OBC, VJNT and SBC category are eligible for this scheme, at the time of the system launch
- There are now fewer chances of fraudulent scholarships claims
- Timely and accurate information is available for decision making
- Lesser complaints / Better service delivery to the students
List the 5 key challenges faced while implementing the programme/project/initiative :
- Since scope of this initiative spans across the 35 districts of the Maharashtra state at the grass-root levels. Thus, co-ordination with various entities such as clerks, desk officers etc. and their user-training are the key challenges in implementing this. Availability of master data with regards to college, course and fees in the system was a challenge. Hence raw data was captured at field level in excel templates and then migrated to the new system.
- The department needed to get a buy-in from the stakeholders in this process which included the IT department, vice chancellors and heads of educational institutions, bank officers and the department officers, which was successfully done.
- Various anomalies were pointed out in the GR which specify the rules for calculation of scholarship. BPR was suggested to make the rules more clear and simple to implement.
- Missing IT culture within the department made it difficult to conduct perennial trainings at each field and operation levels. Hence CBT was suggested as a medium for training using local language and movie based clips.
- Mobilization of students and other stakeholders was of utmost importance and had to be conducted through touring across the State and explain the program by conducting workshops for colleges, students and district personnel.
List the 5 points how can the programme serve as a model that can be replicated or adapted by others?
- The scholarship scheme is funded by Center and hence the business rules applied are generic in nature for every State. This allows replication value that can be leveraged by other States to follow.
- The stakeholder challenges are not very different between State to State and hence the innovative delivery framework can be reused.
- The technical framework which includes workflow, business rules, integration with SMS, SSC database, e-mail, etc. can offer a jump start to the traditional SDLC.
- The modus operandi used to collect and digitize the master data at an accelerated pace can be followed by other State/s.
- The framework which can easily integrate with UID can be used to monitor other benefits of the department.
List 5 points to elaborate on the scalability of the programme/project/initiative :
- The scholarship application can be further extended to integrate with the benefit distribution framework for the Social Justice department.
- The scholarship application lays a foundation for more imperative and critical issues like capacity building and awareness programs.
- The scholarship application can integrate with other financial systems such as those used by treasury.
- The scholarship application can be customized to handle scholarship of any types such as scholarship for minorities, tribal, etc.
- The scholarship application is available in any local language.
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