Project Kshamta

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Registration Name : eINDIA2011/AN/180
Project Category : digitalLEARNING::Best ICT Enabled Skills Development Initiative of the Year
Project Name : Project Kshamta

Details of Applicant
Name : Gauri Arora
Address : DLF Cyber Greens, 9th Floor, Tower A,DLF Cyber City, Sector 25A, Gurgaon – 122002 , Haryana
City : Gurgaon
State : Haryana
Country : INDIA
Zip Code : 122002

Details of Project/Implementing Agency
Name of Organisation : Microsoft Corporation (India) Pvt. Ltd
Address : DLF Cyber Greens, 9th Floor, Tower A,DLF Cyber City, Sector 25A, Gurgaon ,,
City : Gurgaon
State : Haryana
Country : INDIA
Zip Code : 122002
Name of the head of Organisation : Bhaskar Pramanik
Website :

Brief description of the programme/project/Initiative :
Project Kshamta is a partnership between the Indian Army and Microsoft India launched in 2009 aimed at improving employability of Indian Army soldiers post-retirement. Since most soldiers join the forces with either a Class X or a Class XII qualification, upon retirement at the early age of 40 years, the best jobs offered to them are often related to security or equivalent. These jobs fetch them very low salaries and are not sufficient for them to sustain their families. Through Project Kshamta, the focus is towards addressing the need for training in ICT and soft skills which would act as a catalyst for new opportunities post retirement. The jawans undergo an 80-hour training program that consists of a 40 hour Microsoft Digital Literacy Skills Program and 40 hours of spoken English training. The content of the training is in line with the objective of enriching the soldiers with relevant IT, communication and soft skills, required to perform a job with greater efficiency. The model proposed and approved by the Indian Army is designed to train master trainers in India, across 48 army training units. These master trainers will in-turn train fellow jawans in their units. On completion of the training, the jawans are required to go through an online assessment, where they are certified basis their performance. This is implemented in partnership with Educomp & IndiaCan. 1. The content of the Project Kshamta program is divided in two sections:Digital Literacy Program (DLC) follows an online training module of 5 days (40 hours core training) during which the trainees learn basic IT skills through Microsoft DLC program [available free-of-cost in India]. The certification process for this involves a trainee taking an online assessment which would is verified by Microsoft website administrator and post clearance, the certificate is mailed to the respective trainee. DLC training is 100% online training including certification. The process is:

  1. Trainee is assisted in the creation of a live id
  2. Logs in with his live id and registers himself based on the UIC code provided for his test
  3. Clicks on IT test (30 questions in 1 hour)
  4. On scoring more than 80% the trainee passes the test, else keeps on appearing in the test until he passes
  5. Coordinator approves the certificate, which gets mailed to the live id of the traineeThe DLC curriculum consists of sessions on: ?Understanding the objective of ‘Kshamta’ ? Help participants create Live IDs for online Digital literacy certification ? Digital literacy Navigation ? Computer Basics:
  1.  Productivity Programs ? Excel ? Powerpoint ? Word ? Access
  2. The Internet & Web
  3. Computer Security & Privacy ? Digital Lifestyle
  4. Spoken English with soft skills – this training module is of 5 days (40 hours).

It consists of sessions on:

  1. Personal Information- how to convey about family, job & hobbies
  2. Communication on life in the Army- getting around, shopping, at the cinemas and eating out
  3. The world we work in-Duties of the Job, Job Skills, My Aspirations, Writing a CV
  4. Getting a Job- Preparing for the Interview, Interview Day, Getting On, Back to Village
  5. Confidence building exercises for communication
  6. Personal grooming & presentation skills Spoken English uses web for reference but is primarily a face-to-face training with online assessments for obtaining certification.

Why was the project started :
Kshamta was conceived to give an edge to the retiring jawans from the Army for a better second career option. These Jawans were fairly under confident to seek employment in the private sector primarily for two reasons. One for their fairly low educational qualification and no knowledge of computers and second their poor communication skills and hence would land up in a security job only, which is not very paying

Objective :
With Project Kshamta, the focus is completely towards addressing the need for training in vocational skills. Through this unique rogramme, backed by certification from reputed institutions, jawans are trained in computer literacy as well as soft skills such as spoken English which are a pre-requisite for any corporate job

Target group :Jawans of the Indian Army

Geographical reach :This project has covered almost 48 locations/ regiments across India
Date from which the project became operational :8 December 2009
Is the Project still operational : YES

10 points that make the programme/project innovative?

  1. First of its kind initiative that reaches out to the Indian Army jawans and helps them augment their employability and improves their chances of getting a better job post retirement
  2. As a part of this initiative, Microsoft India partners with the Indian Army to equip the jawans with the necessary skill sets
  3. The training emphasizes on ICT and soft skills learning for an overall development of an individual, thereby, helping jawans get better opportunities for a second career
  4. The training is backed by certification from reputed institutions, and the individuals are assisted to secure a job once the training is completed which makes it a sustainable model
  5. The jawans are trained in a way so that they can further train the other jawans, which inculcates leadership skills
  6. Through the Digital Literacy Program (DLC) trainees learn basic IT skills which is available program free of cost.

List the 5 achievements of the programme/project?

  1. 48 army training units have been set up to train master trainers in India, who will in-turn train fellow jawans in their units
  2.  The master trainers have already started training their colleagues in their respective regiments and so far 14,336 Jawans have been trained in cascade trainings
  3. Approximately 171 Army personnel have been employed so far [Indian Army figure]
  4. Project Kshamta has been widely appreciated by the environment including academicians and industry houses. IGNOU has also recognized the Kshamta training and has accorded recognition by awarding credits under Project Gyandeep
  5. By 2015, 100,000 trained jawans will retire with enhanced job prospects

List the 5 key challenges faced while implementing the programme/project/initiative

  1. Huge geographical spread – the Army units are spread across the length and breadth of the country. The challenge here is to seamlessly execute the program across different units. This can be established only via skillful planning
  2. The ignorance of the soldiers towards the program, as learning these new technologies would require a significant amount of effort and training. The key is to motivate the jawans via one on one meeting and make them understand how the program would transform their lives
  3. Challenges of identifying leadership skills in the existing jawans who are expected to further train the remaining jawans
  4. Completion of the training within a stipulated time period so that their responsibilities with the Army do not get compromised with
  5. Making training interactive and interesting so that the jawans starts embracing technology and do not take it as a task

List the 5 points how can the programme serve as a model that can be replicated or adapted by others?

  1. Use of popular software tools like word, powerpoint, excel to enhance IT soft skills for essential job tasks writing of resume, job lookout
  2. Model highlights the benefits to individuals of using IT & soft skills for better career growth
  3. Ability to empower disengaged sections of society and enhance their productivity, capacity and competence. Offers adaptable model to other difficult societal problems
  4. Training is given to the jawans on basic communication techniques like preparing for a job interview, confidence building exercises, personal grooming and presentation skills

List 5 points to elaborate on the scalability of the programme/project/initiative

  1.  The project is sustainable and scalable as all master trainers would in turn train their peer group in whichever regiment they will be posted in future. This will help the program to continue from within resources of the Indian Army instead of the Army depending on external bodies to take forward the program
  2.  Looking at the success and the great response that we received for this program, the Indian Army recently announced the setting up of an IT Academy, in association with Microsoft India, for training Army personnel in IT courses of various levels. This speaks volumes about the scalability of the program
  3. This project has covered almost 48 locations across India, and trained more than 2200 jawans as Master Trainers
  4. The master trainers have already started training their colleagues in their respective regiments and so far 14,336 Jawans have been trained in cascade trainings

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