Registration Name : eINDIA2011/AN/156
Project Category : eGov::Best Urban ICT Initiative of the year
Project Name : URBAN LOCAL BODIES WEBSITE
Details of Applicant :
Name : M.S. RAVISHANKAR, I.A.S., Commissioner, .
Address : Directorate of Municipal Administration. 9th floor, V.V Tower (main), Dr.Ambedkar Veedhi, Bangalore
City : BANGALORE
State : KARNATAKA
Country : INDIA
Zip Code : 560001
Details of Project/Implementing Agency :
Name of Organisation : MUNICIPAL REFORMS CELL
Address : N0.1-4, 6th Floor, IT Park,,Rajajinagar Industrial Estate,,Rajajinagar
City : BANGALORE
State : KARNATAKA
Country : INDIA
Zip Code : 560010
Name of the head of Organisation : Dr. N. SHIVASHANKARA, K.A.S. Joint Director
Website : www.mrc.gov.in
Brief description of the programme/project/Initiative :
Websites act as gateways to all the urban local bodies and other government institutions in publishing the details on a spectrum of initiatives taken by the government in realizing the ruling objectives in the form of by law implementation. So there is a need to keep the integrity of the data (content) that is being published in the websites and also a on the website template. With these needs arise questions of accessing and maintaining the template and also the contents of websites. The City Website product provides a functional website for each city. This website not only contains static content about the city, the council of corporators and the city administrators but also provides actual transaction support for the checking and payment of property taxes. The checking and ordering of Certificate of Birth / Death. The registration of grievances, downloading of various forms, checking of the Ward Works projects. The website will also provide easy to use pie-charts and reports for tracking Financials, Grievance, Property Tax revenue or the Ward Works projects.
Why was the project started :
Urban Local Bodies are expected to keep in public domain all the information about municipal services delivered, tenders, financial information, Council and municipal staff details, forms, information under Right to Information (RTI) Act etc. in public domain. As there was no system to make this information readily available to the public the Government of Karnataka, as part of its urban reforms initiatives, has introduced the Urban Local Body websites. This will host all the information of ULB. Hence ULB WEBSITE acts as a portal for government – citizen interface and for sharing of information.
Basic Information sharing about the city to the citizens, Information of Municipal Finances, Details of elected Members, Details of Municipal staff, Sharing of useful forms with the citizen, A gateway to the PGR, PTIS, FBAS, Birth & Death and other applications
Target group : Administrators for Urban Local Bodies, Local Populace and Stake Holders of ULBs.
Geographical reach : All 213 Urban Local Bodies across the state of Karnataka
Date from which the project became operational : 15 August 2005
Is the Project still operational : YES
10 points that make the programme/project innovative?
- Creates an interface for public to retrieve certain useful information.
- Availability of data for all the Government departments to use it for further value addition.
- To bring transparency into affairs of ULBs and make them more accountable.
- Â Availability of upto date information of the ULB to the citizens
- Â Registration of online complaints through the website
- Â Various downloadable forms are available in the website
- Â Web site to work as a gateway for all municipal applications
- Â Website provides not only information but also transaction capabilities.
- Â Accountability
- Â Citizens gets information of the ULBâ€™s without going to ULB.
List the 5 achievements of the programme/project?
- Every Urban Local Body will have a comprehensive detail of its city, Sharing of useful forms with the citizen
- Â A gateway to the PGR, PTIS, FBAS, Birth & Death and other applications
- Â Basic Information sharing about the city to the citizens, Information of Municipal Finances
- Details of elected Members, Details of Municipal staff
- Â All ULB websites are on a uniform Drupal platform.
List the 5 key challenges faced while implementing the programme/project/initiative :
- Domain Names : Uniform domain names were registered for individual ULB
- Designing of Website Templates : Website templates were designed and given to ULBs for filling up and updating the data with the help of e-governments foundation (NGO)
- Updation and Maintenance of ULB Website : Senior and junior programmers were appointed to continuously update and maintain the data on website
- Upgration of Server : Hosted on a central server maintained by municipal reforms cell
- Capacity Building : Developed training Modules and ULB staff are regularly trained.
List the 5 points how can the prgramme serve as a model that can be replicated or adapted by others?
- It is best that State-wide implementations follow an internet-based centralized approach in terms of software applications and server infrastructure. This dramatically reduces the total cost of ownership both in terms of hardware and also in terms of software maintenance and releases.
- Process re-engineering and standardization of operating procedures across the state must be the driving force behind any e-governance initiative. This has a huge benefit of standardizing the processes across all the municipal bodies in the state.
- All the web-based applications are web-based and running on a common platform and are available in the websites.
- ULBs maintain & update their respective ULB Websites.
- W3C Certificate for Validation of websites is obtained.
List 5 points to elaborate on the scalability of the programme/project/initiative :
- The solution architecture for the products are designed in such a way that it is very easy to scale up for multiple cities, thereby addressing it for the entire state.
- Central Architecture is cheaper, due to economies of scale.
- The number of servers and other hardware needed to operate 213 municipalities from one location is much lower than implementing a server solution in each city.
- The same applies to network, hardware, software and developing team as well as most importantly to citizens.
- Centralizing also allows standardization of formats and processes that automatically drive economies of scale.
Documents publishing URL :