Uttar Pradesh e-district

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Registration Name : eINDIA2011/AN/182
Project Category : eGov::Best Telecentre Initiative of the Year
Project Name : Uttar Pradesh e-district

Details of Applicant :
Name : Neeraj Chandra
Address : Mirania Garden, Plot No # 43 10/B, Topsia Road (East)
City : Kolkata
State : West Bengal
Country : INDIA
Zip Code : 700046

Details of Project/Implementing Agency :
Name of Organisation : Srei Sahaj e-Village Limited
Address : Mirania Garden, Plot No # 43,10/B, Topsia Road (East),
City : Kolkata
State : West Bengal
Country : INDIA
Zip Code : 700046
Name of the head of Organisation : Mr. Sanjay Panigrahi
Website : www.sahajcorporate.com

Brief description of the programme/project/Initiative :
Srei Sahaj, as one of the biggest implementer of the e-Governance Plan of the Government of India, has a wide infrastructural base through which a wide variety of Government to Citizen and myriad Business to Citizen services are dispensed through the rural Common Service Centres (e-kiosks to enable the availability of services – G2C, B2C and other utility services to the rural citizens). Sahajs robust IT infrastructure made it stand as a winner on a national platform. The Sahaj Data Centre was recognized and awarded as the Best State Data Centre of the Year in the eWorld 2011 Awards. Sahaj understands that its digital base can be an effective tool in disseminating education in the rural parts of India, where it has an unprecedented penetration. Bringing the two aspects together, the Srei Sahaj team is working incessantly towards the growth of transporting knowledge and modern information technology to the farthest rural corners of the country in its simplest forms.

Why was the project started :
e-District Project has been envisaged by Government of Uttar Pradesh (GoUP) as automation of workflow and internal processes of District Administration with the possibility of seamless integration of various departments. A pilot project comprising of six districts is aimed to establish a model that is to be rolled out across the entire State. A total 32 services from various departments like Revenue, Food, Basic Education, Social Welfare, Minorities, Forests, Panchayati Raj, Rural Development, Agriculture, Election, Home, Minor Irrigation, Passport, Irrigation, Excise, Finance & Treasuries, Family Welfare, Horticulture, Cooperatives, Transport, Health, Land Records, and Registration etc. have been selected for complete automation.

Objective :
e-District project envisages enabling the back end computerization and also using the SWAN for connectivity and CSC for service delivery. Uttar Pradesh e-District is expected to enable the automation of workflow and internal processes of District Administration for providing services to the citizens. The broad level outcomes of e-district for the major stakeholders are identified as: To the Citizen • The service delivery is faster to the citizen • Citizen grievance is resolved within a stipulated period • Access to information easily with service delivery counters within reach • High degree of convenience To the District Officials • Generation of an efficient MIS for better decision making • Faster retrieval of records due to computerized records • E-district model based on sustainable operations • Improvement in the efficiency of employees and reduction in workload
Target group : Population across the six districts of Uttar Pradesh
Geographical reach : Six districts of Uttar Pradesh. The identified districts are: Ghaziabad, Gautam Budh Nagar, Sitapur, Gorakhpur, Rae Bareli and Sultanpur.
Date from which the project became operational : 30 April 2011
Is the Project still operational : YES

10 points that make the programme/project innovative?

  1. Modernization and automation of district administration
  2. Centralized application and database.
  3. Service levels are defined for each service; the service is processed and delivered through automated workflow.
  4. Automated Service Delivery
  5. Responsive, Transparent and Accountable Service Delivery
  6. Leverages core infrastructure and service delivery platform of the CSCs
  7. Easy access to inter-departmental data
  8. Business Process Re-engineering is essential which promises improvements in critical, effective measures of performance, for e.g., cost of providing services, quality of the service, and speed at which the service is offered.
  9. Economy of cost for the citizens because of less waiting time, lesser number of trips, ease of tracking application status.
  10. Empowerment of the rural citizens

List the 5 achievements of the programme/project?

  1. The centralized application has the facility to receive the applications and process the same in an automated manner.
  2. Time taken for physical verification has been cut down through the use of centralized database.
  3. Multiple service delivery outlets providing quick and affordable public services at affordable costs. The process also ensures efficiency, transparency and reliability of such services.
  4. Facility for the collection of payment of the public services through these delivery points, which are widely spread across the state. A rural citizen will normally spend a good amount of money for availing a government service for e.g., a Birth Certificate. The cost incurred would ne quite high. For e.g., travelling expenses Rs. 50, fooding expenses Rs. 50, loss of one work day, loss of income of that day Rs. 100 and other incidental expenses Rs. 25, which means a total of Rs. 225. However, with Sahaj e-kiosk at a nearby location, a rural citizen can avail the said service at a nominal fee of Rs. 20 only. Besides, the citizens do not have to travel miles to submit application and payment for services since they have a CSC near to their location. Also it saves much time and money, which they can easily utilize for some other important priorities.
  5. Technical training facilities are provided to the workforce thereby paving way for technical capacity building of the workforce.

List the 5 key challenges faced while implementing the programme/project/initiative :

  1. Concern over data security
  2. To design a process flow that requires minimum transfer of confidential information over internet.
  3. Exception handling wile transfer of information between NIC and the Sahaj portals.
  4. Double deduction for a service, which was overcome by allotting unique IDs to each application made.
  5. The above concerns were overcome by effectively using URL redirection.

List the 5 points how can the prgramme serve as a model that can be replicated or adapted by others?

  1. The automated service delivery model can serve as a model for delivery of services to the common man. The model seeks to translate automated application submission at the front end, routing the same to the concerned department, processing of the application using automated application and automated final delivery of the services through the front end.
  2. Application of the Business Process Re-engineering technique brings dramatic improvements in the organizations operation, cash flow, service delivery and customer satisfaction.
  3. Extensive training and capacity building planning at all levels.
  4. Centralized application and database will pave way for sharing data between various government offices.
  5. Availability of IT application with the facility to trace the applications, track the status and provide the common man remote access to information.

List 5 points to elaborate on the scalability of the programme/project/initiative :

  1. The Model can be widely used for NREGA payments.
  2. Collection for issuing of Land revenue records.
  3. The model can be used for collecting payments for National Panchayat Portal.
  4. The model can serve a purpose for Commercial Tax department for filling of e-returns of the dealers.
  5. The model can serve a purpose for other departments also, who are willing to use the CSC for financial transaction by using the SSEVL payment gateway.

Best Government to Citizens initiative of the Year_UP edistrict_Mr. N.Chandra_1_

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92 Responses to Uttar Pradesh e-district

  1. Ashutosh Kumar says:

    I am very happy to be part of the organization.

  2. Ashu says:

    Fit hai Boss !!!!

  3. Anu says:

    Bahut Khoob !!!!!!
    Bahut Khoob !!!!!!
    Bahut Khoob !!!!!!
    Bahut Khoob !!!!!!
    Bahut Khoob !!!!!!
    Bahut Khoob !!!!!!
    Bahut Khoob !!!!!!
    Bahut Khoob !!!!!!

  4. DILIP KUMAR PANDA says:

    one of the best initiative of the year 2011.

  5. Ravi Kant Tripathi says:

    G2C is urgent required in UP………..

  6. Mona says:

    hi voting for sahaj

  7. ONKAR PRAKASH SRIVASTAVA says:

    I am Very Happy To Be Part Of The Srei Shaj E-Villege Ltd., Makes Life Is Better.

  8. Shashi Ranjan Kumar says:

    hi voting for Sahaj. Good organization.

  9. samir thoria says:

    one of the best initiative of the year 2011

  10. very good and i m very to be the part of sahaj….

  11. very good and i m very to be the part of sahaj….and they are the part of sahaj
    i m very happy…….
    with the best compliments….

  12. Rohit kumar singh says:

    Very happy to be a part of this organization.

  13. BINOD AGRAWAL says:

    Sahaj Common Service Centre :

    I like to see a man proud of the place in which his CSC

    I like to see a man live so that his place/CSC will be proud of him . . . . . . . . . .

    Pls vote for Srei Sahaj E-Village Limited !!!!!!!!!!!!!!!!!!!!!!!

    .

  14. Avi Kumar says:

    voting for sahaj. Nothing like this has ever happened in rural India. Awesome initiative!

  15. Manu Gupta says:

    This is going to be a great achievement for us….please Vote

  16. Atul Sonowal says:

    it is a good Initiative. rural people more benifited through this CSC. THANKS srei sahaj e-village ltd.

  17. Atul Sonowal says:

    good

  18. ajay says:

    good organization. please voting

    • sushil says:

      I’m very happy for this award & congratulate to sahaj company.but i disappointed that all services are not provided.please hurry for these services.

  19. I am very happy to be part of the organization

  20. rajesh tiwari says:

    I urged all vle”s of sahaj admistration state to vote for uttar Pradesh e district project.My heartly wishes for sahaj uttar Pradesh team.

  21. Anonymous says:

    I am very happy to be part of the organization .please voting

  22. Manoj Kumar says:

    This is big initiative for rural area.

  23. MANIRAM YADAV says:

    it is a good Initiative. rural people more benifited through this CSC. THANKS srei sahaj e-village ltd. MANIRAM YADAV KOTWA MOHAMDABAD RAEBARELI UP.

  24. Making an Impact to Rural Lives

  25. VLE WEST BENGAL says:

    Just the opposite is happening in West Bengal not only that SREI has become slaughterman. One VLE from Kumarganj (Dinajpur District) Mr. Hrishikesh Pramanik was bound to commit suicide due to only SREI because SREI misguided the innocent VLEs in the name of sustainability. Everyone from SREI is silent. SREI is making only business in WB, a remote villager is getting nothing except irregular WBSEDCL Bill.

  26. Amit Jaiswal says:

    This initiative has cleared the doubt of many people of implementing the G2C using ICT and has cleared path for other services.

  27. Sayak Jana says:

    great idea

  28. Tapan Das says:

    I am very glad to be a member of Sahaj family. At the same time we also need G2C services in Assam also. Please voting…

  29. Shahid ali says:

    It is a good Initiative.
    rural people more benefited through this CSC.
    THANKS srei sahaj e-village ltd.
    I am proud to be a part of this Initiative.

  30. Rohit Kumar Maskara says:

    Changing the life of rural people through the help of IT.

  31. KAUSHIK BANIK says:

    This is unique initiative for rural area. I am very proud to be part of the organization. Please cust your most valuable vote.

  32. KUNTAL KUNDU says:

    I am Very glad to be a part of this organization. Don’t forget for cust your vote.

  33. Raj Kumar Verma says:

    it is a good Initiative. rural people more benefited through this CSC. THANKS srei.

  34. Raman singh says:

    Knowing the pain in implimantation Happy to see the success,

    Good job done Congrts. NC.

  35. krishna kumar says:

    best organisation

  36. Indu Mahapatra says:

    I vote for Sahaj.

  37. jitendra kumar gupta says:

    I like it but our bihar csc is ded so plz. care sahaj in bihar csc thats all.

  38. Niraj Kumar says:

    I feel proud and happy to be part of Sahaj………

  39. R Mahanta says:

    Voting for US …Voting for Sahaj

  40. AMIT SRIVASTAVA says:

    please vote

  41. ajay says:

    proud to be a part

  42. Chandar Phillips says:

    “There are people in the world so hungry, that God cannot appear to them except in the form of bread.” – Mahatma Gandhi . I really feel that SREI SAHAJ is providing an opportunity to the rural people to earn this through the CSC initiative. Happy to be part of the team .

  43. Praveen dhar dubey says:

    This is a Dream Project of Rural India, Please Vote

  44. ashutosh singh says:

    I m very happy to be part of the organization.

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  46. MANIRAM YADAV says:

    very good service e disticts sahaj jan suvidha kendra

  47. MANIRAM YADAV says:

    i am very happy from this service- sahaj jan suvidha kendra e disticts

  48. Akhilesh Dev says:

    very good service e disticts sahaj jan suvidha kendra

  49. very good service e district sahaj jan seva kendra.

  50. Sahaj Jan Seva Kendra is a very important thing for the rural aria.

  51. Bharat Singh says:

    CSC is very important for the rural.

  52. Vinod Singh says:

    sahaj jan seva kendra is a very important for rural aria.

  53. devi Prasad says:

    it is a good Initiative. rural people more benefited through this CSC. THANKS srei.

  54. Avinesh Singh says:

    This is good thing change of life rural Aria.

  55. Amit singh Kushwaha says:

    CSC initiative. Happy to be part of the team .

  56. Ved Kant Tripathi says:

    Good job done by Srei sahaj change the rural aria by the iT.

  57. Virendra Kumar says:

    Good Work done CSC.

  58. Santosh Kumar Jaiswal says:

    I m very happy to be part of the organization.

  59. Mohan Jaiswal says:

    CSC is very important for rural person.

  60. Rajesh singh says:

    fit hai hit bhe hoga boss

  61. Naveen Srivastava says:

    Srei Sahaj E-Village Ltd has really done a commendable job in bridging the rural and urban divide. Today the rural mass is aware of the internet connectivity and its benifits………

  62. Sushil Kumar Giri says:

    sahaj jan seva kendra is a very important for rural aria.

  63. Vinay Parmar says:

    I feel proud and happy to be part of Sahaj………

  64. Aaju Kushwaha says:

    I feel proud and happy to be part of Sahaj………

  65. Raghvendra kumar says:

    Sahaj is best company for the e-GOV.because 90% CSC has been opens that is a gig task.in rural aria.

  66. Shashi Kant dev pandey says:

    good think by sahaj for rural aria.

  67. Suraj Kumar Gupta says:

    I am proud of the Sahaj whose stand from three years,without the g2c service.

  68. Madhuri Maurya says:

    I think no can take the capitation from the sahaj.sahaj is good organization.

  69. Sachidanand says:

    Only sahaj is complete the the task of G2C

  70. Harsh Bardhan Sharma says:

    Only sahaj is complete the the task of G2C

  71. Vimal Kant Tripathi says:

    Only sahaj is complete the the task of G2C

  72. Ran Bahadur Sing says:

    good service is given by sahaj in rural aria.

  73. Abhishek Bajpai says:

    I really feel that SREI SAHAJ is providing an opportunity to the rural people to earn this through the CSC initiative. Happy to be part of the team .

  74. Dharmendra Singh says:

    I really feel that SREI SAHAJ is providing an opportunity to the rural people to earn this through the CSC initiative. Happy to be part of the team .

  75. Amit Trivedi says:

    Excellent Action taken by Srei Sahaj e-Village ltd for the rural areia.

  76. Abhishek Bajpai says:

    sahaj is good working for the rural aria best of luck for the sahaj.

  77. Amit Gupta says:

    best of luck for Srei Sahaj and his working culture in rural Market.

  78. Anil Chauhan says:

    Kuch ho na ho srei sahaj e- Village LTD ne sare rural Aria ko Internet aur computer ke bare me jankari de de aaj har person laptop aur internet ke bare me janta hai I am very thank full for sahaj and his priwar.

  79. Ankit Gupta says:

    Srei Sahaj is the best.

  80. Anoop Kumar says:

    I am Very Happy To Be Part Of The Srei Shaj E-Villege Ltd., Makes Life Is Better.

  81. Anuj varma says:

    I am Very Happy To Be Part Of The Srei Shaj E-Villege Ltd., Makes Life Is Better.

  82. Aziz Parvez says:

    I am Very Happy To Be Part Of The Srei Shaj E-Villege Ltd., Makes Life Is Better.

  83. Rahul Kumar says:

    best sahaj

  84. Arnab says:

    Sahaj has grown with leaps and bounds. My vote goes to Sahaj

  85. Devi Prasad Uppadhaya says:

    Good gob done by Srei Sahaj.

  86. Aziz Parvez says:

    Good job done srei Sahaj.

  87. Manoj Kumar says:

    I am very happy for this organization. I vote for telecentre for many services in rural area.

  88. ASHU DUBEY says:

    Sahaj done a good job

  89. Ajay Panddey says:

    I am Very Happy To Be Part Of The Srei Shaj E-Villege Ltd., Makes Life Is Better.