Registration Name : eINDIA2011/AN/182
Project Category : eGov::Best Telecentre Initiative of the Year
Project Name : Uttar Pradesh e-district
Details of Applicant :
Name : Neeraj Chandra
Address : Mirania Garden, Plot No # 43 10/B, Topsia Road (East)
City : Kolkata
State : West Bengal
Country : INDIA
Zip Code : 700046
Details of Project/Implementing Agency :
Name of Organisation : Srei Sahaj e-Village Limited
Address : Mirania Garden, Plot No # 43,10/B, Topsia Road (East),
City : Kolkata
State : West Bengal
Country : INDIA
Zip Code : 700046
Name of the head of Organisation : Mr. Sanjay Panigrahi
Website : www.sahajcorporate.com
Brief description of the programme/project/Initiative :
Srei Sahaj, as one of the biggest implementer of the e-Governance Plan of the Government of India, has a wide infrastructural base through which a wide variety of Government to Citizen and myriad Business to Citizen services are dispensed through the rural Common Service Centres (e-kiosks to enable the availability of services – G2C, B2C and other utility services to the rural citizens). Sahajs robust IT infrastructure made it stand as a winner on a national platform. The Sahaj Data Centre was recognized and awarded as the Best State Data Centre of the Year in the eWorld 2011 Awards. Sahaj understands that its digital base can be an effective tool in disseminating education in the rural parts of India, where it has an unprecedented penetration. Bringing the two aspects together, the Srei Sahaj team is working incessantly towards the growth of transporting knowledge and modern information technology to the farthest rural corners of the country in its simplest forms.
Why was the project started :
e-District Project has been envisaged by Government of Uttar Pradesh (GoUP) as automation of workflow and internal processes of District Administration with the possibility of seamless integration of various departments. A pilot project comprising of six districts is aimed to establish a model that is to be rolled out across the entire State. A total 32 services from various departments like Revenue, Food, Basic Education, Social Welfare, Minorities, Forests, Panchayati Raj, Rural Development, Agriculture, Election, Home, Minor Irrigation, Passport, Irrigation, Excise, Finance & Treasuries, Family Welfare, Horticulture, Cooperatives, Transport, Health, Land Records, and Registration etc. have been selected for complete automation.
e-District project envisages enabling the back end computerization and also using the SWAN for connectivity and CSC for service delivery. Uttar Pradesh e-District is expected to enable the automation of workflow and internal processes of District Administration for providing services to the citizens. The broad level outcomes of e-district for the major stakeholders are identified as: To the Citizen â€¢ The service delivery is faster to the citizen â€¢ Citizen grievance is resolved within a stipulated period â€¢ Access to information easily with service delivery counters within reach â€¢ High degree of convenience To the District Officials â€¢ Generation of an efficient MIS for better decision making â€¢ Faster retrieval of records due to computerized records â€¢ E-district model based on sustainable operations â€¢ Improvement in the efficiency of employees and reduction in workload
Target group : Population across the six districts of Uttar Pradesh
Geographical reach : Six districts of Uttar Pradesh. The identified districts are: Ghaziabad, Gautam Budh Nagar, Sitapur, Gorakhpur, Rae Bareli and Sultanpur.
Date from which the project became operational : 30 April 2011
Is the Project still operational : YES
10 points that make the programme/project innovative?
- Modernization and automation of district administration
- Centralized application and database.
- Service levels are defined for each service; the service is processed and delivered through automated workflow.
- Automated Service Delivery
- Responsive, Transparent and Accountable Service Delivery
- Leverages core infrastructure and service delivery platform of the CSCs
- Easy access to inter-departmental data
- Business Process Re-engineering is essential which promises improvements in critical, effective measures of performance, for e.g., cost of providing services, quality of the service, and speed at which the service is offered.
- Economy of cost for the citizens because of less waiting time, lesser number of trips, ease of tracking application status.
- Empowerment of the rural citizens
List the 5 achievements of the programme/project?
- The centralized application has the facility to receive the applications and process the same in an automated manner.
- Time taken for physical verification has been cut down through the use of centralized database.
- Multiple service delivery outlets providing quick and affordable public services at affordable costs. The process also ensures efficiency, transparency and reliability of such services.
- Facility for the collection of payment of the public services through these delivery points, which are widely spread across the state. A rural citizen will normally spend a good amount of money for availing a government service for e.g., a Birth Certificate. The cost incurred would ne quite high. For e.g., travelling expenses Rs. 50, fooding expenses Rs. 50, loss of one work day, loss of income of that day Rs. 100 and other incidental expenses Rs. 25, which means a total of Rs. 225. However, with Sahaj e-kiosk at a nearby location, a rural citizen can avail the said service at a nominal fee of Rs. 20 only. Besides, the citizens do not have to travel miles to submit application and payment for services since they have a CSC near to their location. Also it saves much time and money, which they can easily utilize for some other important priorities.
- Technical training facilities are provided to the workforce thereby paving way for technical capacity building of the workforce.
List the 5 key challenges faced while implementing the programme/project/initiative :
- Concern over data security
- To design a process flow that requires minimum transfer of confidential information over internet.
- Exception handling wile transfer of information between NIC and the Sahaj portals.
- Double deduction for a service, which was overcome by allotting unique IDs to each application made.
- The above concerns were overcome by effectively using URL redirection.
List the 5 points how can the prgramme serve as a model that can be replicated or adapted by others?
- The automated service delivery model can serve as a model for delivery of services to the common man. The model seeks to translate automated application submission at the front end, routing the same to the concerned department, processing of the application using automated application and automated final delivery of the services through the front end.
- Application of the Business Process Re-engineering technique brings dramatic improvements in the organizations operation, cash flow, service delivery and customer satisfaction.
- Extensive training and capacity building planning at all levels.
- Centralized application and database will pave way for sharing data between various government offices.
- Availability of IT application with the facility to trace the applications, track the status and provide the common man remote access to information.
List 5 points to elaborate on the scalability of the programme/project/initiative :
- The Model can be widely used for NREGA payments.
- Collection for issuing of Land revenue records.
- The model can be used for collecting payments for National Panchayat Portal.
- The model can serve a purpose for Commercial Tax department for filling of e-returns of the dealers.
- The model can serve a purpose for other departments also, who are willing to use the CSC for financial transaction by using the SSEVL payment gateway.