Integrated Housing Lottery Management System (IHLMS)

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Registration Name : eINDIA2011/AN/239
Project Category : eGov::Best Urban ICT Initiative of the year
Project Name : Integrated Housing Lottery Management System (IHLMS)

Details of Applicant :
Name : Ruchika Bali
Address : Unit 106/107, SDF-4 SEEPZ Andheri East
City : Mumbai
State : Maharashtra
Country : INDIA
Zip Code : 400096

Details of Project/Implementing Agency :
Name of Organisation : Maharashtra Housing and Area Development Authority (MHADA) and Mastek Ltd.
Address : Griha Nirman Bhavan, Near Open Theatre, Kalanagar, Bandra East,,
City : Mumbai
State : Maharashtra
Country : INDIA
Zip Code : 400051
Name of the head of Organisation : Mr. Annasaheb Misal, Vice Chairman & Chief Officer
Website : www.mhada.com , mhada.maharashtra.gov.in

Brief description of the programme/project/Initiative :
Mumbai Housing and Area Development Board (MH&ADB) provides affordable housing to families belonging to various income groups. There are several schemes under which such flats are constructed and sold. Once a set of schemes is finalized, applications are invited from people under various schemes and categories. Since the application to flats ratio is high (around 100:1), MHADA conducts a lottery for the same. Program was aimed at building an Integrated Application Management and Lottery Processing System. MHADA appointed Mastek Limited, a leading IT solutions player providing IP-led enterprise technology solutions to government, insurance and financial services organizations worldwide, to design, develop and deliver the system.

Why was the project started :
1. The applications process was manual and not integrated with the lottery software 2. Existing lottery software was nearing end of its maintainence period 3. Existing lottery software had major performance issues

Objective :
1. Reduce the manual work involved in processing application and conducting lottery 2.2. Provide online application facility to citizens. 3. 3. Reduce the total time elapsed between accepting & processing applications AND actually conducting the lottery 3. 4. Make whole lottery process transparent to the general public
Target group : Citizens within Maharashtra
Geographical reach : All across Maharashtra
Date from which the project became operational : 27 April 2011
Is the Project still operational : YES

10 points that make the programme/project innovative?

  1. Integrated application: Complete lottery process (right from Online Application Processing, Acceptance of EMD, Scrutiny of Applications and Actual Lottery and publishing results online) is integrated and works seamlessly.
  2. Due to the online applications, MHADA received correct information from applicants, which in turn reduced application rejections. (a) • Application rejection rate reduced to less than 0.5 %. (b) • Time gap between applications and actual draw reduced from 6 months to less than 1 month. (c) • Applications scrutiny process was online and much easier as the system generates various reports for MHADA officials. (d) • Scrutiny process which used to take couple of months is reduced to 3-4 days.
  3. First attempt where a housing agency within Maharashtra has attempted to accept online forms and has been successful.
  4. Lottery logic is simple yet effective in giving random results which allowed MHADA to speed up their processing. Shuffle and draw logic was certified by IIT.
  5. Initiative from MHADA to make whole lottery system transparent to the general public. There was no manual intervention in the whole process which makes the process extremely fair & just.
  6. Lottery results were posted online immediately, thereby allowing applicants to view the same with minimum delay and wait.
  7. System accepts applications in Marathi as well as English
  8. Refund processing made seamless and faster by integrating with banks and automating it via ECS
  9. As data of all the winners and waitlisted candidates is stored, all historical data of winners will be available to MHADA for future lotteries.

List the 5 achievements of the programme/project?

  1. Complete lottery process (right from Online Application Processing, publishing results and returning of EMD amount) is integrated and works seamlessly.
  2. Manual processing eliminated which enabled MHADA in crunching the time elapsed between applications and actual draw from 6 months to less than 1 month. Scrutiny process which used to took couple of months is reduced to 3-4 days.
  3. Refund processing was completed within 15 days of lottery which used to take roughly 2 months earlier
  4. Due to online application processing, no of applications being rejected due to incorrect or incomplete data was drastically reduced to less than 0.5 %.
  5. Time taken to conduct the actual lottery was reduced to 1/10th of the old application

List the 5 key challenges faced while implementing the programme/project/initiative :

  1. Automating the manual process such that MHADA, applicants and designated banks are benefitted by the same. Convincing all parties to the business process re-engineering as proposed by Mastek.
  2. As many users do not have exposure to the internet, there was resistance to use online application. MHADA appointed officials to help such user fill in application. Mastek provided detailed user manual to help users fill online application form.
  3. Handling the heavy load of applications during the closing period for online applications.
  4. Co-ordination among various parties / stakeholders involved.
  5. Completing the project within expected timelines so that MHADA would not have to postpone lottery dates

List the 5 points how can the programme serve as a model that can be replicated or adapted by others?

  1. : Business process is generic such that other housing agencies can use the same model for allotment of tenements.

List 5 points to elaborate on the scalability of the programme/project/initiative :

  1. System is capable of accepting around 100000 applications in a day
  2. System is designed in such a manner that multiple boards within MHADA can conduct online applications and lotteries simultaneously
  3. This system on can be extended to incorporate post lottery processing.
  4. Business process is generic such that other housing agencies can use the same model for allotment of tenements.

Documents publishing URL : http://articles.timesofindia.indiatimes.com/2011-04-27/mumbai/29478076_1_senior-mhada-official-affordable-flats-lig

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