Project Category:eGov :: Best Government to Citizens Initiative of the Year
Project Name :eGram Vishwagram Project
Details of the ApplicantÂ :
Name-Mr R K Pathak
Address-Office of Development Commissioner,Block 16/2, Dr Jeevraj Mehta Bhawan,Old Sachivalaya.
City – Gandhinagar
Brief description of the programme/project/initiative :
E-Gram Viswagram Project provides for electronic issues of certificates at the villages itself so time and money of rural citizen can be saved. Entire setup is established at Village Panchayat at the village level, which is the lowest administrative unit of Indian Governance. Currently all the eGram Panchayats are having following Government to Citizen services through Broadband connected PCs
3.Farmerâ€™s Status Certificate.
4.Document for Caste Certificate.
6.Tax Collection Receipts.
7.Application Forms for Various Development Schemes through Gujarat Portal.
9.Data Entry Work of Different Departments.
10.Gram Swagat program for Public Grievenance and Disposal.
Now some of VCEs are also generating revenue by offering Business to Customer (B2C) services as follows:
1.e-Ticketing of Railways, GSRTC, Airlines .
2.Utility Bill payments (Electricity,Â Mobile etc)
4.Employment forms, computer education documentation service for variousÂ schemes.
6.Market linkages for Agri Commodities .
7.Recharging of Mobile and Satellite TV and etc.
8.DTP Jobs .
9.Resume Writing .
This was started as a pilot project in the Valukad village of Bhavnagar, Gujarat.
Why was the project started?
Rural People were required to travel number of times at block level/district level to get basic services and forms of various Government schemes as well as private sector. For that they had to spend time & money to avail basic certificates and services. The other Business to citizen (B2C) services were also not available at village.
This initiative targets to promote and sustain the village panchayats, the basic unit of governance of rural India as the delivery point/ conduit of e-services for various government departments. This initiative adopts the Five Es in Governance viz â€“
Target group:Rural people of entire Gujarat.
Geographical reach:All citizen centric Government to citizen services are available at â€œeGram Centreâ€ offline as well as Online through Gujarat Portal and to avail these services are available at the Gram Panchayat itself in total 13685 village locations in al 26 Districts of Gujarat. These eGram Centers are connected with VSAT Network and having PC along with Printer managed by Village Computer Entrepreneur (VCE) from their villages itself.
Date from which the project became operational:5 May 2007
Is the project still operational: Yes
10 points that make the programme/project innovative?
1.This initiative aims at bridging the digital divide between the urban and the rural Gujarat by ensuring citizenâ€™s rightâ€™s to information and translating it to a reality through access to digital information.
2.This in turn is empowering rural community through access to global communication and information.
3.Now there is no waiting period in issuance of various certificates, documents and application forms and these are available at nominal fees at their doorstep.
4.This is also effective in the quick redresses of grievances that used to take a long time before this intervention.
5.In the future this initiative is set to provide commercial services to the rural community.
6.This initiative targets to promote and sustain the gram Panchayat, the basic unit of governance of rural India as the delivery point/ conduit of e-services for various government departments.
7.Different department can use this center for their MIS collection center too along with services desktop.
8.Till date no Indian State having connectivity in its all villages which this Project brings.
9.This is first Project where villagers can also do Video Conference and free telephony.
10.built up in Process to bring egovernance in state.
List the 5 achievements of the programme/project?
1.Before eGram no body is thinking of village market as a potential but today condition is different, Business Companies are coming with proposal to launch product in eGram Centers.
2.Previous to this project rural citizen has to come taluka and district headquarter to get services of daily uses which finally consumes their money as well as time and after there 100% service delivery they will get unpredictable.
3.Today farmers are getting their land right record in their village itself.
4.Now citizen of rural area are not to travel block level to fill their electricity bills.
5.eMail communication did make easier information dissemination and through software villagers can view educational content broadcast in this network.
List the 5 key challenges faced while implementing the programme/project/initiative and how they were overcome?
1.Mindset of people â€“ Proper information provided to them.
2.Infrastructure Challenge- Proper Building with electrification done in systematic manner.
3.Connectivity Technology Challenge â€“ VSAT based connectivityÂ chosen after various level TechnicalÂ discussion and demo.
4.ICT Service Support Challenge â€“ Technical support Provider Team deployed across all state from Village to state level.
5.Training Challenge â€“ Content development in local language .
List the 5 points how can the programme serve as a model that can be replicated or adapted by others?
1.Way this Project bring connectivity up to village level.
2.Model of Technal Support and Training Service Provider Team upto village level.
3.IT training content replication.
4.Unique feature of Broadcast which help rural people to get informed.
5.Different Department services availability at Gujarat Portal and its access at eGram level.
List 5 points to elaborate on the scalability of the programme/project/initiative :
1.To implement the program effectively, E Gram initiative has promoted and implemented capacity building measures for all the stakeholders. It includes providing technical support and training support personnelâ€™s at all the four levels i.e. State, district, block and gram panchayats level.
2.Its main responsibility includes backstopping Panchayats Offices and imparting training programs for village computer entrepreneur. Training modules were specially designed in the vernacular language and all user employees of the PRIs have been provided hands on training in the use of applications in Gujarati.
3.Professional computer training has been provided to nearly 10000 VCE with special focus on e-gram and close to 6000 revenue officials trained under E-Gram Specific Training module on e-gram panchayats. To follow up and build up on the past capacity building measures, a sustained training and technical support through competent organizations is planned for the next three years to assist the PRIs in e-Governance.
4.An ambitious e-governance and capacity building program to cover all elected representatives of all District Panchayats, Taluka Panchayats figuring close to 19000, will be completed in current financial year. This will provide basic e-governance orientation to the public representatives and also enable them to use computer for retrieval of information.
5.To support such large project Technical Support & Training Service Provider (TSTSP) appointed and their main work is to support VCE for Technical Support and Training Service to them.